Refund Policy

At Jalsa Exchange, we strive to ensure a smooth and fast currency exchange experience. However, we understand that situations may arise where a refund is necessary. This policy explains the conditions under which refunds are processed.

1. Refund Eligibility

You may be eligible for a refund if:

• You have sent the money to our provided account, but we are unable to process your exchange due to low reserve or technical issues.
• You accidentally sent more than the ordered amount (excess amount will be refunded).
• You request a cancellation before our team has initiated the payout to your receiving account.

2. Non-Refundable Cases

Refunds will NOT be issued in the following scenarios:

• If you provided an incorrect receiver account number (bKash/Nagad/Paytm/UPI) and the funds have already been sent.
• If the transaction has already been completed and funds have reached your provided account.
• If your account is found to be involved in fraudulent or illegal activities.

3. Refund Fees

In case of a refund requested by the user (not due to our fault), any transaction fees or gateway charges incurred during the process will be deducted from the refund amount.

4. Processing Time

Approved refunds are usually processed within 24 to 48 hours. The funds will be sent back to the original source or an account agreed upon by both parties.

5. How to Request a Refund

To request a refund, please contact our support team immediately with the following details:

• Reference Order ID (e.g., #JX12345).
• Screenshot of your payment proof.
• Reason for the refund request.